Maps for Sage CRM – Support

If you need help with Maps for Sage CRM, please check our Documentation and Troubleshooting Guide first. These cover installation, configuration, everyday use and common problems.

If you still need assistance, complete the form below. Your enquiry will be sent to our support team, and we will reply by email.

What to include

Please provide enough information for us to understand and investigate the issue, including:

  • Your Maps for Sage CRM and Sage CRM versions, if known.
  • What you were trying to do, what you expected and what happened.
  • The steps needed to reproduce the problem.
  • The exact error message, where applicable.
  • Whether the issue affects one user or multiple users.
  • Any recent configuration changes and relevant screenshots.

Support for product bugs and issues is included with an active subscription. Installation, training, bespoke configuration and issues with other software or infrastructure may require separately agreed assistance.

Feature requests

We welcome suggestions for improvements. Select Feature Request on the form and describe what you would like to achieve and how it would help your business. We review requests when planning future releases, although we cannot guarantee implementation or a delivery date.

Protecting your information

Please do not include passwords, API keys, licence keys or confidential CRM data. Remove personal and sensitive information from screenshots and attachments before submitting them.

If we need additional diagnostic information or remote access, we will arrange this with you separately.

Support Request – Maps for Sage CRM

Support is provided during UK business hours, Monday to Friday excluding public holidays. We aim to provide an initial response within one business day. Resolution times depend on severity and complexity; no fixed resolution time is guaranteed.

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