Last updated: 1st September 2025
This Privacy Policy explains how Mulsanne Systems Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website or engage with our services.
We are committed to ensuring that your privacy is protected and that any personal data you provide is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What Personal Data We Collect
We may collect and process the following types of personal data:
- Name
- Company name
- Email address
- Telephone number
- Postal address
- IP address
- Information submitted via contact forms or email enquiries
- Contractual and billing information (for clients)
- Any other information you voluntarily provide to us
2. How We Collect Your Data
We collect personal data when you:
- Submit a contact or enquiry form
- Email or telephone us
- Enter into a contract with us
- Use or browse our website
- Provide information during the course of a business relationship
3. How We Use Your Data
We use personal data for the following purposes:
- To respond to enquiries and communications
- To provide consultancy, development, or support services
- To manage client relationships and contracts
- To issue invoices and manage payments
- To comply with legal or regulatory obligations
- To improve our website and services
We will only use your personal data where we have a lawful basis to do so.
4. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Contract – where processing is necessary to perform a contract with you
- Legal obligation – where required to comply with the law
- Legitimate interests – where processing is necessary for our business operations and does not override your rights
- Consent – where you have explicitly given permission
5. Data Sharing
We do not sell, rent, or trade your personal data.
We may share personal data with:
- Professional advisers (e.g. accountants, legal advisers)
- IT and hosting providers
- Payment processors
- Government or regulatory bodies where required by law
All third parties are required to respect the security of your data and process it lawfully.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Legal, accounting, or reporting requirements
- Ongoing contractual relationships
When data is no longer required, it is securely deleted or anonymised.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Accidental loss
- Disclosure or destruction
These measures include secure systems, access controls, and encryption where appropriate.
10. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time (where consent is the lawful basis)
To exercise your rights, contact us using the details above.
11. Cookies
Our website may use cookies to improve functionality and user experience.
You can control cookies through your browser settings.
For more information, please see our Cookie Policy [if applicable].
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, with the updated date shown at the top.
14. Complaints
If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns first.